Problems

If there are any problems with your accommodation, please contact us immediately (don't wait until the last day of your stay). We will make every effort to solve any problems as quickly as possible. Our success, as well as the income of the accommodation owners, depend on your satisfaction with our services and a friendly working relationship. We are not a company which aims simply to make a quick profit - it is important for us that our customers come back year after year.


Examples of problems which may occur:
  • no hot water
  • blocked drains
  • request for cleaning
  • insufficient meals
  • unacceptable behaviour of hosts
  • others

    In extreme cases we can terminate the contract or offer a change of accommodation.

    We are proud to say that in our company, complaints are a very rare occurrence. We always aim to provide potential clients with as much and as accurate information as possible about our accommodation, and most importantly you can see photographs of most of the lodgings available.

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