ORDERING AND PAYMENT
How to order our service: we do not accept verbal orders, all orders require written confirmation. In the case of companies is required by fax or scan the order form (download) with the stamp and signature. For individual clients email confirmation with full payment before the service. The client must give us both all company dates and mobile contacts. In most cases, the company Pentagos require an advance payment by the customer.
Payment: The amount to be paid within the period specified in the contract in cash or by bank transfer after the service and the issuing of the bill. Transfer is possible only after prior consultation with the agency Pentagos. With credit card payment company Pentagos We charge 2.5% extra. For large orders, the customer will be required to pay a fixed advance payment.
Complaints: Any complaints must be notified by SMS and in addition the client is obliged to inform us by telephone at the breakdown, if something wrong happens.
complaints in case of security and cleaning of exhibition stands
CUSTOMER COMPLAINTS NOT ONCE THE PHONE WILL NOT BE CONSIDERED BY PENTAGOS (complaints will be considered only if made immediately by telephone (in the case of cleaning, within 30 minutes of arrival at the stand; in the case of security, immediately on arrival before the security personnel leave)
In the case of mass events
No complaints reported immediately by telephone will not be accepted by Pentagos, the complaint must be submitted on an ongoing basis during the event, so that the two parties can verify the facts.
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